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HiWebby Escrow FAQ


HiWebby is excited to offer HiWebby Escrow as our preferred form of payment for all HiWebby customers. Here are some frequently asked questions:

Is HiWebby Escrow free?

Yes, HiWebby charges no fees to use HiWebby Escrow.

In certain circumstances, there will be some small transactional charges that are applied by our credit card and banking partners:

When making payment through a debit or credit card, there is an additional 2.9% fee charged to the Buyer.
When choosing to be paid by an international wire transfer, there is a $25 fee to the Seller to cover our banking partner's associated charges.

Why do I have to enter my bank account details and personal information?

HiWebby Escrow complies with industry-standard KYC (Know Your Customer) and AML (Anti-Money Laundering) checks for the safety of all of our customers. You can see more on KYC and AML here:

Once your bank details have been added and the KYC checks are completed, you can then enter your PayPal address if you would prefer to be paid via PayPal instead and avoid the $25 wire transfer fee.

Why do you want additional proof of my identification?

Keeping our global marketplace safe and complying with all applicable regulations are our paramount concerns.

We may ask for proof of additional identification documentation, e.g. photos or scans of your passport, driver’s license, or other government-issued photo ID, and a photo of you holding the same document as part of our risk abatement and compliance processes.

All information and photos supplied are secured (TLS) and encrypted (AES-256), and are only used for the purpose of verifying your identity.

Which payment methods do you accept?

HiWebby Escrow currently accepts bank or wire transfers (often known as ACH or SWIFT or transfers that need an IBAN) and major debit/credit cards for transactions where the Seller is outside of India, Indonesia, or Pakistan.

Please note that buyers will incur an additional 2.9% fee for paying with a debit or credit card.

Some transactions, particularly those of a higher dollar amount, will require additional identity verification as noted in Section 3.1 of our Terms and Conditions,

What is an IBAN?

An International Bank Account Number or IBAN is is an internationally agreed system of identifying bank accounts.

Most banks in the European Union require an IBAN to receive funds, as do many in the Middle East and the Caribbean.

Please ask your bank if your country and bank provide an IBAN, as it will make the process of receiving your funds from HiWebby Escrow faster and more seamless.

Can I pay into HiWebby Escrow over a period of time?

No, we currently don’t support milestone transactions. Additionally, our card processors don’t allow one transaction to be paid with multiple charges to the same card.

How can I be paid for my sale?

If you have minimum $99 to withdraw then go to My Account area, Here you can Withdraw your balance from provided options like bank a/c and paypal.

Note: you must update country and profile info before requesting for withdrawal.

The phone number for identity verification is incorrect. How can I change it?

HiWebby and HiWebby Escrow identity verification currently use different systems. If you've changed your phone number permanently since verifying it on your HiWebby account, please send a note with your updated phone number to and we can get your new phone number verified and update it for you in the HiWebby Escrow process.

How long will it take for my funds to arrive in the HiWebby Escrow vault?

If you have successfully paid by debit or credit card, the funds should be available immediately.

However, if needed to validate the transaction, we may request further identification for credit card payments, similar to our KYC requirements.

If you're paying via a bank/wire transfer (domestic USA or international), the funds usually clear in our escrow account between one to four days depending on your bank’s processing speed and if any intermediaries are used.

How long will it take to be paid for my sale?

If you have chosen to be paid by wire/bank transfer (domestic USA or international) the funds should clear in your escrow account in between one to four days (after release) depending on your bank’s processing speed. If you chose to be paid through PayPal, the funds should clear in your account between one to three days later.

Why is my payment taking so long?

Some countries are known by banks as slow-paying or slow-to-pay, a list of affected countries can be found our Slow-to-Pay Countries article.

European customers who have not provided their IBAN also may experience delays until the IBAN is provided.

If you have been waiting more than three weeks for your payment, please contact the HiWebby Escrow team at

How can I get a refund?

Once the funds are in the HiWebby Escrow vault, you would need to file a dispute in the listing's Sale Completion Area. Upon resolution of the dispute, HiWebby will advise on how the funds in the vault will be disbursed and can potentially return funds to the Buyer.

Please note: When you release funds to the Seller, you acknowledge that you have received the assets as described in the HiWebby listing and are happy with them. If the funds have already been released to the Seller, HiWebby has no further ability to retrieve the funds or provide a refund.

I transferred my site/domain/app to the buyer, how can I get paid?

Once the funds are in the HiWebby Escrow vault, you would request a release of payment to you by the Buyer in the HiWebby Escrow process in your Sale Completion Area.

If the release of funds is not forthcoming, you would need to file a dispute in the listing's Sale Completion Area. Upon resolution of the dispute, HiWebby will advise on how the funds in the vault will be disbursed and can potentially release funds to the Seller.

I sent you the funds via wire transfer, why do you need more money?

Many banks charge a fee for sending funds via wire transfer. While these fees are specific to your bank (or the intermediary bank between your bank and ours) and must be paid by you, they sometimes deduct those fees from the amount you intended to send to us to pay the Seller via the HiWebby Escrow process. We understand that this situation is almost always unintentional by you as the Buyer.

In order to proceed, we need you to send us the requested amount via PayPal per the details provided in the note you received from us. If you have any questions, please contact our Escrow team at

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