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Why can't I verify my domain ownership?


For the protection of all of hiwebby's customers, we always want to make sure that you are the registered owner before your domain listing can be launched.

hiwebby's automated ownership verification system sends a verification link in an email to the address in the publicly available Whois record for your domain name. Unfortunately, with all of the new country code top-level domains (ccTLDs) and generic top-level domains (gTLDs) launching all the time, we may not be able to verify your ownership automatically.

If we can't find an administrative email address, the ccTLD or gTLD you are using may not show your email address to us, or it may require a captcha, where a code must be entered manually that matches a graphic.

In either case, we would need you so we can manually verify your ownership and help you get your listing launched on hiwebby.

Here are some of the top-level domains (TLDs ) that we know don't work correctly now on hiwebby:

Special Examples

United Kingdom of Great Britain and Northern Ireland - and .uk

Unfortunately, the United Kingdom's TLD authority, Nominet, does not display your contact email address in Whois listings at all.

Instead, an alternative method that we have used with other hiwebby users for or .uk domains is we will accept a scanned copy of your driving license, passport, or other government-issued photo ID at to be used for verification purposes only. You can also use the automated DNS TXT method.

Canada - .ca

Unfortunately, Canada's TLD authority, the Canadian Internet Registration Authority (CIRA), requires a web-based form to sent a message to the registered owner.

Please let hiwebby know at, we will email you via the CIRA online form. When you receive their email, please send it back to us at and we will manually verify your ownership.

Country Code Top-Level Domains (ccTLDs)

Chile - .cl

Colombia - .co

The Dominican Republic - .do and variants

The Federated States of Micronesia - .fm and variants

The Isle of Man - .im and

The British Indian Ocean Territory - .io

Japan - .jp

State of Libya - .ly

The Federal Republic of Nigeria - .ng and variants

Captcha Required

The United Arab Emirates - .ae and variants

Albania - .al and variants

Australia - .au and variants

Cocos (Keeling) Islands - .cc

The Federal Republic of Germany - .de

Kingdom of Spain - .es

Republic of Indonesia - .id

Montserrat - .ms

Republic of Peru - .pe

Federal Republic of Somalia - .so

Generic Top-Level Domains (gTLDs)

On 20 June 2011, ICANN, the Internet's governing body, voted to end most restrictions on top-level domain names so companies and organizations are now able to choose almost any top-level domain. International top-level domains (IDNs) with the use of non-Latin characters (such as Cyrillic, Arabic, Chinese, etc.) are also now allowed. LLC -

The Ruhr region of Germany. - .ruhr

Most gTLDs are normal everyday words such as .services, .camera, .gallery, .wine, .florist, .financial, .toy, .rentals, .plumbing, and countless more.

If you have any problems in verifying your ownership for a listing on hiwebby with any domain name,please contact our Customer Success team

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